Frequently Asked Questions

What to Expect After Purchasing Your Digital Download

Thank you for choosing Syneva Art Studio! Here is everything you need to know about accessing, printing, and enjoying your new artwork.

Accessing Your Files

Once your payment is confirmed, you will receive an email with a secure download link so you can access your files right away.
If the email does not appear within a few minutes, please be sure to:

  • Check your Spam, Junk, or Promotions folders
  • Ensure your email address was entered correctly at checkout

For the best experience, we recommend downloading your files using a computer rather than a phone or tablet.

File Sizes Included

Each artwork includes high-resolution (300 DPI) files in multiple size ratios for versatile printing:

  • 2:3 ratio: 12x18”, 16x24”, 20x30”, 24x36”
  • 3:4 ratio: 9x12”, 12x16”, 18x24”
  • 4:5 ratio: 8x10”, 11x14”, 16x20”
  • A1 to A5 sizes: ideal for international frames

Printing Your Art

You can print your artwork using any of the following methods:

  • At home, with a high-quality color printer and premium matte or textured paper
  • Through online printing services
  • At a local print shop for professional results

All designs are test-printed to ensure crisp, gallery-quality output.

Usage and Licensing

Your purchase is for personal use only. You may print the artwork for yourself or as a gift, but the following uses are not permitted:

  • Selling printed or digital copies
  • Reproducing or distributing the artwork
  • Using the design for business, advertising, or promotional materials
  • Modifying, editing, or claiming the artwork as your own

You are welcome to display your printed artwork in your home or workspace.
All rights remain with Syneva Art Studio.

For commercial licensing or collaboration inquiries, please contact us directly.

Refund Policy

Because our products are digital, all sales are final. This includes:

  • No refunds, exchanges, or cancellations after download
  • No returns on digital files

If you experience any issues accessing or downloading your files, we are here to help and will gladly provide assistance.